Congratulations on switching to smart and sustainable business cards. We are happy to host you with our product and aim to provide you with the finest services. We would be happy to listen to your reviews and satisfy you with every purchase. While our product promises the highest quality and latest features, we seek our customer interest in every alteration we make.

Our whole team puts in every effort to give you the finest experience during the complete transaction and even after the sale. We are happy to offer you the help that you require during your purchase. There are certain policies and procedures that we follow.

Returns

We do not allow refunds on any order. We only accept product returns for a replacement if any of the following conditions are met:
– We require a receipt or proof of purchase in the form of an order number to be eligible for a return.

Acceptable Return Details

1. Incorrect Order Received

If the products you received differ significantly from the products you ordered (e.g. different name or branding)

2. Damages and issues

If a product is faulty, your order will be replaced. All claims for damaged items must be made with photo proof within 24 hours of receiving your order. It is critical that you open your order as soon as possible and notify us if there is any damage. No action will be taken if no claim for damage is made within 24 hours of delivery.

3. Under Supply of Products

If in an unlike event, we undersupply a product, for example, fewer products than ordered, please notify us within 24 hours of your order’s arrival so that we can supply additional units to complete the order.

4. Damaged product

If your Digi Line card is damaged, you might be able to get a replacement. We provide replacement with photo proof within 24 hours of delivery. If the Digi Line does not adhere well to a case or phone, you may be eligible for a replacement card rather than a refund.

5. Design error

The card will be replaced only if the card has a major design variation from the approved design .The client should take into account the computer version while approving the design .

Compatibility

The card is compatible with all NFC enabled phones and the phones that does not have an NFC ,the QR code can be scanned .No refund or replacement is available if the client does not have an NFC phone .

6. We will notify you once we have received and inspected your return and will let you know whether or not the replacement was approved. If you are approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or Credit Card Company to process and post your refund.
7. At Digi Line, we take pride in providing our customers with high-quality customized products. However, due to the nature of our customized products, we do not provide refunds. When a customer places an order for a customized product, our team gets to work on creating the one-of-a-kind design that the customer has requested. Because this process is time-consuming and labour-intensive, we are unable to provide refunds for these products.
8. Before placing an order for a customized product, we strongly advise customers to carefully review their order and design specifications.
9. If you have any questions or concerns about your order, please contact our customer service team prior to placing your order.

Please contact our team at contact@digidotline.com if you are having trouble activating your Digi Line card. Typically, all issues can be resolved with a few helpful team tips!

Warranty

If your Digi Line card loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free replacement

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@digidotline.com

Important Note:

Customized orders: We print cards according to the information provided during the order. Therefore, we cannot accept replacement, refund, or cancellation requests for spelling mistakes or if you simply change your mind.

To raise a replacement request CLICK HERE.

Refund/Cancellation Policy

No refund will be issued if the refund and/or cancellation request is raised after 3 Hours of order placement. To raise your cancellation/refund request CLICK HERE.
Please be aware that refunds will not be provided if your phone lacks NFC capability.

Warranty Policy

Your card is covered by a one-year warranty starting from the date of order delivery. This warranty applies only under the following condition:

(a) Tapping Issue : If the card does not tap on your NFC-enabled smartphone.

Important Note : To use the tap feature, your smartphone must have NFC capability.

To raise a replacement request CLICK HERE.